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We do not refund the cost incurred of shipping and handling the rug or item to you.
There is a no returns policy on rug pads and custom rugs.
Canada orders require an additional shipping charge. Non-stocked items will take approximately one to four weeks, depending on availability for delivery.
Alaska, Hawaii, and Puerto Rico orders require an additional shipping charge. In-stock area rugs and items will usually ship in just one to two business days, and you can expect delivery of your in-stock order in approximately two to four business days after shipment.
Orders are shipped Monday through Friday and do not go out over the weekend.
When you place an order online we will email you later an estimated approximate shipping time for your order.